Payment Policy
At Vape Superstore, we are committed to providing a secure and reliable payment experience for our customers. We accept all major credit and debit cards, including American Express, and offer the option to pay later with Klarna. This policy outlines our accepted payment methods, security standards, and refund process.
Accepted Payment Methods
We accept the following payment methods:
- Credit and Debit Cards: Visa, MasterCard, American Express, and other major credit/debit cards processed through Checkout.com.
- Pay Later with Klarna: We also offer Klarna’s Pay Later in 30 days option, which allows you to pay for your order up to 30 days after purchase. For full terms and conditions regarding Klarna, please refer to our Klarna Payment Policy.
Payment Security
We take payment security seriously. Checkout.com is PCI DSS (Payment Card Industry Data Security Standard) Level 1 compliant, the highest standard set by the payment card industry to ensure that your cardholder data is processed, stored, and transmitted in a secure environment. Our payment processing partner, Checkout.com, is also ISO27001 certified, which further guarantees the protection of your payment information.
Refund Process
We process all refunds, whether related to cancellations or returns, within 1-2 working days. Please note that refunds may take up to 5 business days to clear, depending on your bank’s processing times. If there are any issues with your refund, please contact us and we will resolve the matter promptly.
Payment Issues
If you encounter any issues while processing your payment, please ensure that your payment information is correct and that there are sufficient funds in your account. If the issue persists, please contact our customer support team, and we will assist you in resolving the issue.
Conclusion
Vape Superstore strives to provide a secure and efficient payment experience for all of our customers. If you have any questions about our payment methods or security, feel free to reach out to us for assistance.