It's at the heart of what we do and is part of the service you've come to expect from us. Because we're serious about our lowest price promise we regularly benchmark our products against others in the market. If you find a product cheaper, we'll beat the price by 5%. This page helps simplify the process and outline our conditions.
Lowest Price Guarantee
'At vape superstore we're adamant we will never be beaten on price'
What Qualifies For Our Lowest Price Guarantee?
Products must be like for like and be the same brand, style, model and colour.
Products must be in-stock and available for immediate purchase.
The product must be from a UK based online retailer.
Found it for less? Get in touch.
1
If you find the same product for sale at a lower price from another online retailer, it's really easy - just get in touch on our contact page here.
2
Let us know where you found the lower price by providing a link to the relevant product. We’ll then verify the price and whether the item qualifies or not.
3
If our team agrees with your request, we'll happily match the price when you buy the product from us. Or if you've already bought it within the last 28 days, we'll refund you the difference plus 5%.
Ready To Get The Best Deals?
Terms & conditions
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- The advertised price must be publicly available to all and not exclusive to any membership deal.
- The store’s retail price used to price match must take into account all offers or promotions we currently have on the item (e.g. Buy More Save More, loyalty rewards where applicable). The price match will be made between the retail price and our own price minus any discounts or cash back offering.
- Bundle items will be matched on a case by case basis where applicable.
- Cannot be used in conjunction with any other discount, promotion or voucher code.
- Price match only applies against the sellers RRP price, excludes sales, offers or promotions.
- Competing private sellers, auction sites (e.g. Ebay & Amazon) and vape deal sites do not qualify.
- Lowest price does include postage and packing costs.
- Price match does not apply to the following products:
- JUUL
- IQOS
- Price match is only applicable for online sales.
If you can't reach us through the contact from, you can call our Customer Services team on 0203 3940152
Vape Superstore has the right to refuse a lowest price guarantee.
Read Our Latest Customer Reviews - We Strive for Excellence
Excellent,very happy with this shop and…
Excellent,very happy with this shop and will definitely buy here again, highly recommend this seller A+++++ Thank you 😃
sharon dickson
21 April 2025
An excellent company
An excellent company with a very good range of stock, and rapid, free delivery
Christina
20 April 2025
Super fast delivery..great products..
Super fast delivery..great products..
Stephen Watt
20 April 2025
Great customer service
Been using Vape Superstore for a while, great choice of liquids, coils and mods, all for really good prices. As long as I order before the deadline my order is with the following morning.
There was a problem with my last order and I expected to be waiting a few days without coils. After a couple of friendly and helpful emails my order was delivered on Easter Sunday, a good couple of days be...
Nicola
20 April 2025
Excellent service and delivery
My experience buying my very first vape was an excellent one. With so many options to choose from, I finally settled on what I wanted and the order process and checkout on website was a breeze. Easy to order and I was kept informed of my delivery process. It was such a great service that I recently placed another order for my sister. Thank you! 🙏
Mazzareth
20 April 2025
Always speedy delivery and products are…
Always speedy delivery and products are as advertised, never had a issue with any product and good value
Chris Spencer
20 April 2025
Excellent Company
Next day delivery as they state on their site. Great flavours and vape and brilliant prices.
Ms Yetman
20 April 2025
Everything is always value for money…
Everything is always value for money and is also very fast delivery so couldn't fault this company
Ms Carol Brown
20 April 2025
Great company
Great company. 9/10 I get my order the next day. Very reliable, easy to use website.
I use this company regularly and they have never let me down.
Deb
20 April 2025
I had made a mistake on address so…
I had made a mistake on address so product was returned to Vape Superstore. spoke to a member of staff and the product was sent out that day and I received my order the following day, excellent service.
Pauline Mitchell
20 April 2025
Fast delivery great products
Fast delivery great products
Cazza
20 April 2025
Fast delivery and easy navigation on…
Fast delivery and easy navigation on the website all vape products that I have used have been great, amazing flavours and good hit has helped me from smoking 30 cigarettes a day to none for 3 weeks in counting. I have used the vapresso xros 4 mini and can honestly the flavour and throat hit with the 0.6 has been great also have used lost mary disposables and the pre filled kit and none have let...
Read full review hereMatthew Jousiffe
20 April 2025
Always super speedy delivery
Always super speedy delivery. Great customer service.
CazzyScotland
19 April 2025
Very easy to order
Very easy to order. Very good value for money. Good earning points. Delivery excellant always comes on time. Would use any other company. Very satisfied
MISSEVACHIDGEY
19 April 2025
Amazing choice at good prices and fast…
Amazing choice at good prices and fast delivery!
Mike
19 April 2025
They have a fabulous range of products…
They have a fabulous range of products and lots to choose from and at a bargain price!
Miss Sarah
19 April 2025
Great service and fast delivery
Great service and fast delivery
MRS YVONNE KNIGHT
19 April 2025
Really good selection of vapes and very…
Really good selection of vapes and very fast delivery
Annette Dunn
19 April 2025
quick delivery and reasonable…
quick delivery and reasonable prices,still an issue with leaking vapes
Peter swanson
19 April 2025
Ordered with no problem
Ordered with no problem, came within a couple of days, 10/10
Karen Walton
19 April 2025