Klarna Payment Policy

At Vape Superstore, we offer our customers the flexibility to pay later for their purchases with Klarna's "Pay Later in 30 Days" option. This allows you to try your products before making a payment, and we are committed to making this process as smooth and transparent as possible.

Frequently Asked Questions

Who is Klarna?

Klarna is a global payment service provider that takes end-to-end responsibility for your payment. With Klarna, you can enjoy secure and flexible payments with a smooth shopping experience. Over 90 million consumers worldwide trust Klarna to securely handle their payments.

How does Pay Later in 30 Days work?

Pay Later in 30 Days is a form of credit that allows you to delay payment of your purchase by 30 days without interest or fees. Once your order is confirmed, you'll receive an email with payment instructions from Klarna. You'll then have 30 days to make your payment, which can be done via credit or debit card through the Klarna app or on their website.

Am I eligible for Pay Later in 30 Days?

To use Pay Later in 30 Days, you must be at least 18 years old and a UK resident. Your application is subject to Klarna's review, including an assessment of your financial circumstances.

Can I have multiple Pay Later in 30 Days orders at the same time?

Yes, you can make multiple Pay Later in 30 Days orders. Each order is assessed independently, and approval is based on factors such as the order value and your previous order history.

What happens if I cancel or return my order?

If you cancel or return your order, Klarna will immediately update your payment status in their app, and your payment will be refunded. Once Vape Superstore processes your return, Klarna will update your statement accordingly.

What happens if I don’t pay for my order on time?

If you fail to make a payment on time, you will be in default, but no fees or interest will be charged. Your credit score will not be impacted, and you will be unable to use Klarna’s Pay Later in 30 Days service for future purchases.

Can I pay before the due date?

Yes, you can pay at any time before the due date. Just follow the payment instructions provided in the Klarna email or the Klarna app to make an early payment.

How secure is my payment information?

Your payment information is processed securely by Klarna using the latest industry standard security protocols. Vape Superstore never sees or stores your card details.

What if I haven’t received my goods but I’ve received a payment reminder?

If you haven't received your goods, please contact Vape Superstore to confirm the delivery status. You can also contact Klarna’s customer service to delay your payment or place the order on hold until your goods arrive.

What if I need further assistance?

If you have any questions regarding your Klarna payment, please visit Klarna’s customer service page or reach out via the Klarna app for assistance.

Disclosure

Klarna's Pay Later in 30 Days credit agreements are not regulated by the FCA. Missed payments may affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply.