Terms and Conditions

The following terms and conditions apply to the use of vapesuperstore.co.uk and govern your use of the website. By using vapesuperstore.co.uk, you confirm that you are 18 years of age or older, and you agree to and accept all the Terms and Conditions, Privacy Policy, and Delivery & Returns Policy in full. Please read all terms and conditions before further use. If you continue to use the website, you accept all terms and conditions.

Registered Office

Easytek LTD (t/a Vape Superstore),
Unit 19 Lockwood Industrial Park,
Mill Mead Road,
London, England N17 9QP

Registration Number: 09397732
VAT No: 219263509

Telephone: 020 3394 0152
Email: support@vapesuperstore.co.uk

Order Creation & Confirmation

When you place an order on vapesuperstore.co.uk, it is considered accepted once you receive an email confirmation. This email serves as your order contract.

Where you have asked us to provide a restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction and other legislations. You consent to allow 1account to retain relevant data for the purpose of future verifications.

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about how 1account manages your personal data and view their privacy policy by visiting their website: 1account.net.

Order Number

You will receive an order number upon acceptance. Please keep this number handy for any inquiries.

Order Acceptance

If we cannot accept your order, you will receive an email notification. Reasons for non-acceptance include:

• The product is out of stock.
• There was an error in the product price or description.
• A safety issue with the item.
• Unable to verify that you are over 18 years of age.
• You reside in a country we cannot supply.

Age Verification

We are legally required to verify that customers are over 18. This verification occurs during account creation and may be reviewed if your details change.

• If we cannot verify your age electronically, we will request documents (e.g., passport or driving license).
• Your order will be cancelled if we cannot verify your age and you do not provide the required documentation.

Delivery & Returns

Damaged or Faulty Items

Please try not to receive or sign for an item that is visibly damaged.

If any product is received 'Dead on Arrival' (DOA), please contact customer service immediately. This is especially important for disposable items like clearomisers, cartomisers, and wick & coils, as they are not covered under warranty due to their disposable nature.

Claims for damaged or faulty items will be processed within 5 working days of notification, as will claims for shortfalls in the order. We will refund the Buyer the cost of returning the goods to us through Royal Mail recorded delivery only. We are not responsible for goods lost in transit on their return. Damaged items must be reported within 5 working days of delivery.

All returned goods must be re-packed to the same standard of protection as when the Buyer received them. Damaged returns due to poor packaging will NOT be refunded and will be returned to the Buyer.

All returns must include a Returns Authorisation Form, fully completed with the Buyer's Full Name, Address (as on the Invoice), daytime telephone number, Invoice Number, and a brief description of the issue. You can obtain this form by contacting customer service at the email address provided above.

Missing or Lost Goods

If goods are not received and deemed lost in transit, or if the shipment does not contain all ordered items, you should notify Vape Superstore within 14 days of placing your order for replacement goods. We will investigate lost packages with our courier partner(s). No claims for lost goods can be accepted outside of this time limit.

Refusal of Transaction

We reserve the right to withdraw any products from our website at any time, or to remove or edit any materials or content on this website. We also reserve the right to refuse to process a transaction for any reason or refuse to service anyone at any time at our sole discretion. We will not be held liable to you or any third party for withdrawing any product, whether or not it has been sold; removing or editing any materials or descriptions; refusing to process a transaction; or unwinding or suspending any transaction after processing has begun.

Liability

Vapesuperstore.co.uk strives to ensure that all descriptions and pictures provided of products are as accurate as possible. However, we cannot be held responsible for the accuracy or authenticity of product descriptions and images provided to us by manufacturers or wholesalers. Detailed specifications are available from the manufacturer's websites or brochures. Vapesuperstore.co.uk may contain links to third-party websites not under our control. We are not responsible for the content or accuracy of information on these websites. Vapesuperstore.co.uk makes no commitment to update or keep the website available.

Price & Payment

The price payable for goods is displayed on the website. Although we strive to ensure all prices are accurate, products can occasionally be mispriced. We reserve the right to make changes due to supplier price increases, the imposition of taxes and duties, or errors in pricing. We will notify you of any corrections and provide a grace period for cancellation.

Availability

Vapesuperstore.co.uk may cancel orders at any time due to a lack of availability. If you are not supplied with the goods, you will receive a full refund if you have already paid. However, we are not liable for any other losses incurred if we do not supply your item(s).

Klarna

In cooperation with Klarna Bank AB (publ), we offer the following payment options. Payment is to be made to Klarna:

• Buy now, Pay Later

For further information and Klarna’s user terms, visit here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection laws and Klarna's privacy statement.

Condition of Website Use

The design, text, graphics, layout, source code, and all other material on the website are copyright of vapesuperstore.co.uk and its associates. All use of materials, including reproduction, duplication, or copying of text, graphics, or content, is prohibited. All distribution or publication of content is strictly prohibited without prior written consent from vapesuperstore.co.uk.

Governing Laws

These terms are governed by the laws of the United Kingdom. The district courts within the United Kingdom have exclusive jurisdiction regarding any disputes related to these terms.

SMS Marketing

By consenting to Vape Superstore’s SMS marketing at checkout and initializing a purchase or subscribing via our tools, you agree to receive recurring text notifications for your order, including abandoned checkout reminders, text marketing offers, and transactional texts, even if your mobile number is registered on any do-not-call list. Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe, reply with STOP to any mobile message or use the unsubscribe link provided in our messages. You are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from or contact us here for more information.

We may modify any telephone number or short code we use at any time, and you will be notified of such changes. We will not be liable for honoring requests made to any number or short code that has changed.

To the extent permitted by law, we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any actions taken in reliance on the information.

Your right to privacy is important to us. Please review our Privacy Policy to understand how we collect and use your personal information.

General

These terms and conditions constitute the entire agreement between you and us concerning your use of this website. This supersedes all previous agreements regarding your use of this website. Vapesuperstore.co.uk reserves the right to modify our terms and conditions at any time, effective immediately upon publication.

Safety

Warning:

To avoid risks, comply with the following instructions for use:

• Not for use by anyone under 18.
• Not for those with sensitivity to nicotine.
• Not for individuals with heart conditions or high blood pressure.
• Not to be used while pregnant or breastfeeding.
• Keep your vaporizing device locked away at all times.
• The amount of nicotine in one cartridge could cause serious harm if ingested by a small child; seek immediate medical assistance if this occurs.
• E-liquids may contain traces of nuts.

NOTE: Battery Safety

Use caution when working with Lithium-ion cells; they are sensitive and may explode or burn if mishandled.

• Ensure the user has sufficient knowledge of Lithium-ion batteries.
• Charge on a fire-proof surface and never leave batteries unattended.
• If a device becomes hot or emits an unusual smell, turn it off immediately and let it cool down outside.
• Only use the charger specified for your device.
• Vapesuperstore.co.uk is not responsible for any damage caused by battery misuse or modification.