Code of Conduct

At Vape Superstore, we are committed to maintaining the highest ethical standards across all our operations. Our Code of Conduct sets out the core values and professional expectations that all employees, suppliers, and partners must adhere to. This policy is designed to ensure that our business practices reflect our responsibility to act with integrity, fairness, and respect for others, fostering trust with customers and stakeholders alike.

Our Commitment to Integrity

Vape Superstore operates with transparency, honesty, and accountability. We are dedicated to conducting our business in a fair and ethical manner, ensuring that our actions are guided by strong moral principles. All employees and partners are expected to uphold these standards in all their professional dealings.

Respect for Laws and Regulations

We comply with all relevant laws, including the Bribery Act 2010, Modern Slavery Act 2015, and other applicable health and safety regulations. All employees, suppliers, and partners are expected to understand and comply with these laws to promote a safe, fair, and responsible work environment. This includes:

  • Compliance with anti-bribery and anti-corruption laws:

    We take a zero-tolerance approach to bribery and corruption in all forms. Employees must not offer, give, or accept any bribe or other inducements that could influence business decisions or relationships. Our stance on anti-bribery ensures that all business transactions are conducted with integrity. For more information on our commitment to preventing bribery and corruption, please refer to our Anti-Bribery and Corruption Policy.

  • Respect for human rights: We are committed to ensuring our operations and supply chain are free from forced labour, human trafficking, and exploitation. To understand our commitment to eradicating modern slavery and human trafficking, please read our Modern Slavery Statement
  • Adherence to health and safety regulations: We ensure that our operations meet or exceed health and safety standards to protect our employees and customers.

Professionalism and Ethical Behaviour

Vape Superstore expects all employees, suppliers, and partners to act with the highest level of professionalism and ethical behaviour. We hold ourselves to the following principles:

  • Honesty and Integrity: All business interactions should be conducted with honesty and transparency. Misrepresentation or deceitful conduct will not be tolerated.
  • Fair Treatment: We are committed to providing a workplace free from discrimination, harassment, and bias, ensuring equal opportunities for all employees.
  • Confidentiality: Sensitive company, employee, and customer information must be handled responsibly. Employees are expected to safeguard confidential data and not disclose it without authorisation.
  • Accountability: Employees are held accountable for their actions and decisions. We encourage individuals to take responsibility for their conduct and report any concerns regarding unethical behaviour.

Fair Treatment and Non-Discrimination

We are committed to a workplace free from all forms of discrimination. Employees and partners must treat all colleagues, clients, suppliers, and other stakeholders with dignity and respect. Vape Superstore fosters a culture of inclusion, ensuring fairness and equal opportunity for all individuals regardless of race, gender, age, religion, disability, or sexual orientation.

Compliance with BrightHR Policies

At Vape Superstore, all employees are required to comply with the guidelines and procedures outlined in our Employee Handbook, available through our BrightHR platform. BrightHR supports the management of HR practices and health & safety procedures, ensuring that we uphold best practices in employee relations. All employees must adhere to the conduct, disciplinary processes, and ethical standards set within this platform.

Supplier and Partner Expectations

We expect our suppliers and business partners to align with our ethical standards. This includes:

  • Ensuring fair labour practices: Suppliers must ensure that no form of forced, child, or bonded labour is used in their operations.
  • Commitment to environmental responsibility: Suppliers should strive to implement sustainable practices and reduce their environmental footprint.
  • Respect for human rights: Suppliers must operate in a way that respects the rights and dignity of workers at all levels of the supply chain.

Reporting Unethical Behaviour

If you suspect or become aware of any violations of this Code of Conduct, we encourage you to report it immediately. Vape Superstore has a robust reporting mechanism that protects individuals who raise concerns. You can report issues confidentially through our whistleblowing system, which is available to all employees, contractors, and suppliers. Any allegations of unethical behaviour will be thoroughly investigated, and appropriate action will be taken.

Consequences of Breaching the Code

Failure to adhere to this Code of Conduct may result in disciplinary action, including termination of employment or the termination of business relationships with suppliers or partners. Any actions that contravene our ethical standards will be taken seriously, and corrective measures will be enforced.

Review and Continuous Improvement

Vape Superstore is committed to continuously improving our business practices and the ethical standards that guide our operations. This Code of Conduct will be reviewed regularly to ensure its effectiveness and relevance in the context of evolving laws, regulations, and industry standards. Feedback from employees, suppliers, and partners is welcomed and will be considered in our continuous improvement process.

Conclusion

By adhering to this Code of Conduct, Vape Superstore ensures that we maintain a responsible, ethical, and legally compliant business. We hold ourselves and our stakeholders accountable for upholding the highest standards of integrity and professionalism. If you have any questions or concerns about this Code of Conduct, please feel free to contact our compliance team.