Troubleshooting Common Issues with Your IQOS

IQOS is a heated tobacco system that allows users to enjoy the taste of tobacco without combustion. However, like any electronic device, your IQOS device may encounter some common issues that can be frustrating, particularly when trying to quit smoking. In this guide, we will discuss some of the most common issues with your IQOS device and provide troubleshooting tips to help you resolve them.

My IQOS isn’t charging, what should I do?

If your IQOS device is not charging, the first thing you should do is to check the charging cable and adapter. Ensure that they are connected properly and that there is power in the outlet. If the cable and adapter are working fine, the problem may be with the device itself. In this case, try resetting the device by pressing and holding the power button for 10 seconds until the device vibrates. If the device still does not charge, please contact customer support.

Why is my IQOS not heating up?

If your IQOS is not heating, the first thing you should do is to check the blade. The blade may be clogged with tobacco debris, preventing it from heating properly. Remove the blade and clean it thoroughly with a cleaning stick. If the blade is damaged or worn out, replace it with a new one.

If the blade is not the issue, check the battery level. If the battery is low, the device may not heat properly. Charge the device and try again.

If the device still does not heat, try resetting it by pressing and holding the power button for 10 seconds until the device vibrates. If the device still does not heat, please contact customer support.

Why isn’t my IQOS producing any vapour?

If you are experiencing poor flavour or vapour production with your IQOS, the first thing you should check is the HEETS tobacco stick. Ensure that it is fresh and properly inserted into the holder. If the HEETS stick is dry or damaged, it may not produce enough vapour or flavour. Replace it with a new one.

If the HEETS stick is not the issue, check the blade for tobacco debris. Clean it thoroughly with a cleaning stick. If the blade is damaged or worn out, replace it with a new one.

If the blade is not the issue, check the battery level. If the battery is low, the device may not produce enough vapour or flavour. Charge the device and try again.

Why is my IQOS red light blinking?

If your IQOS red light is flashing, the device may be experiencing an error. Try resetting the device by pressing and holding the power button for 10 seconds until the device vibrates. If the red light continues to flash, contact our customer support.

My device is overheating, what should I do?

If your IQOS is overheating, the first thing you should do is to stop using it immediately. Let the device cool down for a few minutes before attempting to use it again.

Overheating may be caused by a damaged blade or tobacco debris in the device. Check the blade for damage and clean it thoroughly with a cleaning stick. If the blade is damaged or worn out, replace it with a new one.

If the blade is not the issue, check the HEETS stick for debris. Ensure that the HEETS stick is properly inserted into the holder. If the device continues to overheat, contact IQOS customer support.

I’ve cleaned the device, but now it’s not working?

If your IQOS is not working after cleaning, the first thing you should do is to ensure that all the components are properly reassembled. Check that the blade is properly inserted and the holder cap is securely in place. If the device still does not work, try resetting it by pressing and holding the power button for 10 seconds until the device vibrates.

If the device still does not work, check the blade for damage or wear and tear. If the blade is damaged or worn out, replace it with a new one.

If the device still does not work after these troubleshooting steps, contact our customer support.

The battery keeps running low, what do I do?

If your IQOS battery is draining quickly, the first thing you should do is to check your usage. If you are using the device more frequently than usual, the battery will drain faster. Reduce your usage or carry a spare charger with you.

If your usage is not the issue, check for any software updates. Updating the software may improve battery life. You can check for software updates on the IQOS website or app.

If the battery still drains quickly after updating the software, check the battery for wear and tear. The battery may need to be replaced.

We understand how frustrating it can be when you’re device isn’t working as expected but by following the troubleshooting tips outlined in this guide, you should be able to get up and running and back to getting the most from your IQOS device. If you are unable to resolve the issue, please do not hesitate to contact us.