Complaints Policy

At Vape Superstore, we are committed to providing excellent customer service. If you are not satisfied with our products or services, we want to hear about it. This Complaints Policy outlines how we handle complaints and how you can reach us to address any issues you may have.

How to Make a Complaint

If you have a complaint, please contact us via one of the following methods:

• Email: support@vapesuperstore.co.uk
• Phone: 020 3394 0152

Response Time

We aim to acknowledge all complaints within 48 hours of receiving them. Our customer service team will work diligently to resolve the issue as quickly as possible.

Escalation Process

If you are not satisfied with the resolution, you may escalate your complaint to a senior member of our team. Please email support@vapesuperstore.co.uk or call 020 3394 0152 to discuss the matter further.

Consumer Rights

If you are not happy with the resolution, you have the right to contact an independent dispute resolution service or escalate the matter to the appropriate regulatory body.

Conclusion

We value your feedback and aim to resolve complaints in a fair and transparent manner. Our goal is to ensure that your experience with Vape Superstore is positive, and we take all complaints seriously.