It's at the heart of what we do and is part of the service you've come to expect from us. Because we're serious about our lowest price promise we regularly benchmark our products against others in the market. If you find a product cheaper, we'll beat the price by 5%. This page helps simplify the process and outline our conditions.
Lowest Price Guarantee
'At Vape Superstore we're adamant we will never be beaten on price'
What Qualifies For Our Lowest Price Guarantee?
Products must be like for like and be the same brand, style, model and colour.
Products must be in-stock and available for immediate purchase.
The product must be from a UK based online retailer.
Found it for less? Get in touch.
1
If you find the same product for sale at a lower price from another online retailer, it's really easy - just get in touch on our contact page here.
2
Let us know where you found the lower price by providing a link to the relevant product. We’ll then verify the price and whether the item qualifies or not.
3
If our team agrees with your request, we'll happily match the price when you buy the product from us. Or if you've already bought it within the last 28 days, we'll refund you the difference plus 5%.
Ready To Get The Best Deals?
Terms & conditions
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- The advertised price must be publicly available to all and not exclusive to any membership deal.
- The store’s retail price used to price match must take into account all offers or promotions we currently have on the item (e.g. Buy More Save More, loyalty rewards where applicable). The price match will be made between the retail price and our own price minus any discounts or cash back offering.
- Bundle items will be matched on a case by case basis where applicable.
- Cannot be used in conjunction with any other discount, promotion or voucher code.
- Price match only applies against the sellers RRP price, excludes sales, offers or promotions.
- Competing private sellers, auction sites (e.g. Ebay & Amazon) and vape deal sites do not qualify.
- Lowest price does include postage and packing costs.
- Price match does not apply to the following products:
- JUUL
- IQOS
- Price match is only applicable for online sales.
If you can't reach us through the contact from, you can call our Customer Services team on 0203 3940152
Vape Superstore has the right to refuse a lowest price guarantee.
Latest Customer Reviews
Reliable.good ranges
Reliable.good ranges
Helen
15 December 2025
Amazing service and product quality
Amazing service and product quality . Always satisfied with my order. Keep it up! 👍
Thank you for your service!
OFE
15 December 2025
Always got what I want
Always got what I want
Charles cullin
14 December 2025
Second review.
I have reviewed Vape Superstore before, but I have been given an opportunity to give another review by TrustPilot. I will keep it simple. 10 out of 10. The price of the products are spot on, and delivery of the aforementioned products is always fast.
M Buckley
14 December 2025
Very quick delivery and great offers
Very quick delivery and great offers
customer
14 December 2025
Easy and variety of choice
Easy and variety of choice
Quick delivery
Love the loyalty incentive
Lisa Bytheway
14 December 2025
Good taste
Good taste. Quick delivery
Lisa Cliffe
14 December 2025
Easy to order fast delivery
Easy to order fast delivery
And points are great !
Cindy Hill
14 December 2025
Excellent service
I am very happy with the competitive pricing, fast delivery and overall based on all my orders a brilliantly efficient service.
Dominic
14 December 2025
Always really quick delivery
Always really quick delivery, great products and prices
Kathy board
14 December 2025
Always fast delivery and excellent…
Always fast delivery and excellent customer service
charmaine wilson
14 December 2025
It was great
It was great
Michael Wallace
14 December 2025
Great vape juice
Great vape juice
Jennifer Saunders
14 December 2025
They were on time and had lots of…
They were on time and had lots of flavour liquid in store for
Paul rhodes
14 December 2025
very quick to order and delivery is…
very quick to order and delivery is very quick. A Great product, would recommend to all my friends.
Thomas Lenihan
14 December 2025
I have ordered from the Vape store many…
I have ordered from the Vape store many times. Their service has been fantastic. You get good deals with the kits. The items I've ordered always arrive the day day after ordering which is brilliant. I would recommend this company to anyone.
Sarah Barlow
14 December 2025
Have almost everything
Have almost everything,
Website is straightforward,
Free next day delivery when you make a normal size order,
You can’t complain about any of that :)
Ow
14 December 2025
Great service, fast delivery
Great service fast delivery
hilsmill
14 December 2025
Vape superstore is a great online shop…
Vape superstore is a great online shop ,never any problems always fast delivery I wouldn’t buy from anywhere else great value couldn’t be happier thank u
Adrian Moss
14 December 2025
Easy to order
Easy to order, rapid delivery and never any problems
Lee Fletcher
14 December 2025